Question 1

How is Reachly different from standard lead scrapers?

Accepted Answer

Unlike traditional scrapers that harvest outdated contact lists, Reachly anchors every lead to a live, active ABN through the Australian Business Register. We then layer LinkedIn profile verification and real-time SMTP email validation to ensure 0% bounce rates. This 'Triple Verification' process means you're not buying stale data—you're buying verified business intelligence.

Question 2

What makes your data 'truth-verified'?

Accepted Answer

Every lead passes through our proprietary Triple Verification Waterfall: (1) ABN anchoring via ASIC Registry to confirm business legitimacy, (2) LinkedIn profile matching to verify the decision-maker exists, and (3) real-time SMTP handshake to confirm email deliverability. If any step fails, the lead is rejected before it ever reaches your dashboard.

Question 3

Do you use AI to generate contact information?

Accepted Answer

No. We use AI to verify, not generate. Our AI systems cross-reference multiple data sources to validate existing business information—we never 'hallucinate' or fabricate contact details. Every data point is anchored to verifiable government and professional records.

Question 4

Can't I just use LinkedIn Sales Navigator for this?

Accepted Answer

LinkedIn gives you profiles, but no email addresses or ABN verification. You'd still need to manually verify the company exists (ABN lookup), find and verify email addresses separately, and check if emails are deliverable. Reachly does all three automatically in under 60 seconds per lead—so your SDRs can focus on selling, not researching.

Question 5

Why not just buy a ZoomInfo or Apollo subscription?

Accepted Answer

Global databases don't verify Australian ABNs and typically have 20-30% bounce rates. We focus exclusively on Australian businesses with real-time verification at the moment of reveal. You only pay for leads you actually use—not a monthly subscription to a database you may not fully utilise.

Question 6

Can't my SDRs research leads manually?

Accepted Answer

Yes, but it takes 30-60 minutes per lead to find the company, verify it's active via ABN, find the right decision-maker on LinkedIn, locate their email, and verify it won't bounce. Your SDRs' time is worth more than manual research. Use Reachly to fill their pipeline and let them focus on what they do best—closing deals.

Question 7

What if I need leads outside your 6 pre-built niches?

Accepted Answer

Our Scale Accelerator plan includes custom niche development. We'll build a tailored signal recipe targeting your exact ICP—whether that's 'Sustainability Managers at ASX-listed mining companies' or 'IT Directors at mid-sized law firms.' Typical turnaround: 2-4 weeks from briefing to live leads.

Question 8

Does Reachly comply with the Australian Spam Act 2003?

Accepted Answer

Yes, absolutely. Reachly provides B2B business contact data for legitimate commercial purposes. Our data is sourced from publicly available professional directories, business registries, and LinkedIn profiles. We maintain a clear opt-out mechanism at app.reachly.com.au/opt-out where any professional can request removal from our database. We follow all requirements for consent and unsubscribe functionality.

Question 9

Where is my data stored?

Accepted Answer

All data is stored on AWS Sydney (ap-southeast-2) servers with Australian data residency. We never transfer personal data offshore. Our infrastructure is SOC 2 compliant and undergoes regular security audits.

Question 10

How can someone opt-out of your database?

Accepted Answer

Any professional can request removal by visiting reachly.com.au/opt-out and submitting their email address. Once verified, their information is permanently removed from our system within 48 hours and added to our suppression list to prevent re-addition.

Question 11

What happens if a revealed lead is incorrect?

Accepted Answer

We stand behind our data with the Credit-Back Truth Guarantee. If any revealed lead contains an invalid email (bounces), incorrect job title, or links to a defunct business (cancelled ABN), simply report it through your dashboard. We'll investigate within 24 hours, and if the data is verified as incorrect, we'll restore one lead credit to your account for that specific incorrect lead—no questions asked. For example, if you have 10 lead credits and use one to reveal a lead that turns out to be invalid, we'll restore that lead credit so you're back to 10. Note: Our guarantee restores lead credits to your account—not monetary refunds.

Question 12

What's your bounce rate guarantee?

Accepted Answer

We guarantee a 0% technical bounce rate on all revealed leads. Every email address passes real-time SMTP validation before delivery. If you experience any bounces due to invalid addresses (not including out-of-office or full mailbox responses), contact our support team for immediate lead credit restoration.

Question 13

How quickly can I get support?

Accepted Answer

Our Australian-based support team responds to all queries within 4 business hours during AEST/AEDT working hours (9am-5pm). Enterprise customers receive priority support with a 1-hour response SLA.

Question 14

What if I'm not satisfied with the leads?

Accepted Answer

We don't offer cash refunds—once you reveal a lead, you receive verified contact data immediately, which we can't 'take back.' However, if any lead doesn't meet our verification standards (invalid email, wrong job title, cancelled ABN), we'll restore the lead credit to your account. Our goal is your success, and we stand behind our triple-verification process.

Question 15

Can I export leads to my CRM?

Accepted Answer

Yes. All revealed leads can be exported instantly in CSV or Excel format, compatible with Salesforce, HubSpot, Pipedrive, and any CRM that accepts standard imports. Simply download your leads and upload them directly to your CRM of choice.

Question 16

What are 'Niche Recipes'?

Accepted Answer

Niche Recipes are pre-configured lead search templates designed for specific industries and job functions. Instead of building complex filters, you select a recipe (like 'CFOs in Melbourne Manufacturing' or 'HR Directors in Sydney Tech Startups') and instantly access verified leads matching that exact profile.

Question 17

How do credits work?

Accepted Answer

Lead credits are consumed when you 'reveal' a lead's contact information. Browsing and filtering leads is free. One lead credit = one fully verified lead with email, phone (where available), and LinkedIn profile. Each package has a validity period (e.g., Pilot Pack: 4 months). If you purchase another lead pack before your current package expires, any unused lead credits roll over and combine with your new package. For example, if you have 7 unused lead credits from your Pilot Pack and purchase a new 20-credit pack before expiry, you'll have 27 lead credits with a fresh validity period. Important: Lead credits are non-refundable for cash—our guarantee restores lead credits to your account balance, not monetary refunds.

Question 18

Is this a subscription?

Accepted Answer

No. Reachly operates on a simple credit-based system with no recurring charges. You purchase a lead pack (Pilot, Growth, or Scale), use your credits when you need them, and buy more whenever you're ready. There are no monthly fees, no auto-renewals, and no surprise charges.

Question 19

Do my credits expire?

Accepted Answer

Yes, credits have a validity period based on your package: Pilot Pack (10 leads) is valid for 4 months, Growth Engine (20 leads) for 9 months, and Scale Accelerator (50 leads) for 14 months. This gives you flexibility to use credits at your own pace without pressure to spend immediately.

Question 20

What happens to unused credits?

Accepted Answer

If you purchase a new lead pack before your current package expires, any unused credits roll over and combine with your new balance. For example, if you have 7 unused credits and purchase a new 20-credit pack before expiry, you'll have 27 credits with a fresh validity period starting from the new purchase date. If your package expires without a top-up, unused credits are forfeited.

Question 21

Is there a free trial?

Accepted Answer

We offer a discovery call where we demonstrate the platform with real leads from your target market. During the demo, we provide you with one free lead to test how effective it is before committing to a package—so you can see the quality of our triple-verified data firsthand.

Question 22

What happens if I run out of credits?

Accepted Answer

If you use all your credits before your package expires, simply purchase another lead pack to continue revealing leads. Your new package starts fresh from the purchase date with its own validity period. For example, if you buy a 10-lead Pilot Pack on March 15, your new expiry date is 4 months from March 15—regardless of when your previous package started.

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