Privacy Policy

Krrisp Pty Ltd (ACN: 609 221 570) ("we", "us", "our") operates Reachly AI. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

Account Information: When you create an account, we collect your name, email address, company name, and payment information (processed securely via Stripe).

Usage Data: We collect information about how you use the Service, including search queries, filters applied, and leads revealed. This helps us improve the Service and provide relevant features.

Verification Data: The leads you verify are sourced from publicly available professional information, including ABN/ACN registrations, LinkedIn profiles, and SMTP validations. We do not harvest or store private data.

We use your information to:

• Provide and maintain the Service
• Process transactions and manage your account
• Improve and personalise your experience
• Communicate with you about the Service, including updates and support
• Comply with legal obligations
• Enforce our Terms of Service

All data processed through Reachly AI is hosted on Australian-based infrastructure in the Sydney region (ap-southeast-2).

Your data never leaves Australian shores, ensuring full compliance with Australian data sovereignty requirements. We use enterprise-grade cloud infrastructure with SOC 2 Type II certification.

We share your information with the following third-party service providers who help us operate the Service:

• Stripe: For secure payment processing
• Google Analytics: For website analytics and usage insights

These providers are contractually bound to protect your information and may only use it for the purposes we specify.

We do not sell your personal information to third parties. Your usage patterns, lead preferences, and business intelligence remain yours alone.

We implement industry-standard security measures to protect your data:

• Encryption in Transit: All data is encrypted using SSL/TLS protocols
• Encryption at Rest: Sensitive data is encrypted using AES-256 encryption
• Authentication: Strong password requirements and email verification
• Access Controls: Role-based access controls for internal systems
• Regular Audits: Periodic security audits and penetration testing
• SOC 2 Compliance: Our infrastructure partners maintain SOC 2 Type II certification

Internal access to user data is restricted to authorised personnel on a need-to-know basis.

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Complaint: Lodge a complaint about our handling of your information
• Opt-Out: Opt out of direct marketing communications at any time

Identity Verification: Before processing any access or correction request, we may require verification of your identity to protect your information from unauthorised access.

Reachly AI acts as an orchestrator of publicly available professional data. While we do not own the master records in third-party databases, we maintain a Global Suppression List.

If you wish to be excluded from our verification engine, you can submit a suppression request. Once processed, your profile will be permanently filtered from our 'Truth Reveal' engine, ensuring no Reachly AI client can verify or access your contact details through our platform.

Exercise your right to suppression here →

We use cookies and similar tracking technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyse website traffic and usage patterns (via Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Service.

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain certain information as required by law or for legitimate business purposes.

Verification history and usage data are retained for the duration of your account to provide accurate credit tracking and support the Truth Guarantee.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically.

For privacy-related enquiries, data access requests, or to lodge a complaint about our handling of your information, please contact:

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).